Cabin Crew & Hospitality Management

Cabin Crew & Hospitality Management

( AIR HOSTESS/ FLIGHT STEWARD OR PURSER )
COURSE CODE- CCHM-001
Hospitality Management

The world of Air Hostess/ Flight Steward or Purser is a glamorous one. Here you need to have a perfect mix of beauty, brains and etiquettes. It will put you on the flight of your dreams with an equally attractive pay package.

The first step towards achieving this position is to work towards the right direction and this is where AIAA directs you

“ We can make your dreams come true ”

Eligibility Criteria

Duration : 6 months
Qualification : 10+2 (H.S.C. PASS)s
Age : 17.5-27 years
Gender : Male / Female
Height : 5’2” (157.5 cms) for females, 5’7” (170 cms) for males.
Weight : Proportional to height
Vision : Normal Eyesight
(Without correction by glasses or contact lenses)
Admission : Based on merit and interview
Desirous : Should have a pleasing personality with good communication skills and should be physically fit
Languages Known : Fluency in English and Hindi is must (Candidates weak in English will be given special coaching at reasonable cost.)

Course contents:

Awareness of Airline Industry

- Aviation and Aircraft familiarisation
- Civil Aviation Authority.
- World Timings
- Geography
- Communication Procedure
- Emergency Procedure

Flight Handling

- Announcements
- Passenger Services
- Special Handling and Control
- Pre-boarding preparations
- Greetings / Take-off preparations
- Pre- Flight Information
- Codes and Abbreviations
- Phonetics

In Flight Services

- Normal passenger services
- Passenger with special needs
- Announcements
- On board Documentation
- Carriage of pets and dangerous goods
- Food and Catering

Emergency Procedures

- Emergency Equipment
- Evacuation of passengers on land and water
- First Aid-General rules
- Bomb Threat
- Artificial Respiration
- Death on board or emergency child Birth

Professional Developments

- Winning Personality
- Developing Self-Confidence
- Communication Skills
- Effective Listening
- Interview-General Guidelines
- Grooming and personality development

Practical Training in Real Air Bus A-300

Examination Procedure

The exam will consist of two parts:

1. Written exam
2. Personal Interview

Minimum passing percentage will be 50% in all. Grades will be awarded as given below:-
Min Passing Percentage Exam procedure
Grade A+ 91-100% Practical
Grade A 81-90% Project work
Grade B 65-80% Theory
Grade C 50-64% Viva